We communicate nowadays, more and more via email. We use email communications to write something to friends, relatives, colleagues or customers. Who is the recipient of your email, it is becoming very important that you write email effectively. As you know, by writing effective email, you can save your time, other person time and you can win more trust & confidence from the other end.
Give reply by E-mail as soon as possible
More and more people contact each other via email.Even if they call directly or not, they expect quick responses.One of the study by Jupiter Research indicates that 35% of the customers expect an answer within six hours, an additional 55% expect an answer within 24 hours. Although many people focus on response time, is just as important. content from the same study indicated that lack of a thorough answer (45%) lead on-line customers to a company will be negative when considering future purchases.
Learn the art of writing Email
Poorly designed emails will generate additional emails back & forth, which might be eating more of your time. Worse, they can drive unnecessary calls to your most precious channel – your phone. And at that point, the customers are bound to be angry and frustrated.
Here are some tips for writing email replies that is both thorough and suitable:
1. format your answer so that it is easy to read on a screen.Do not write email using very long sentences, which long horizontal. each line should be brief. Ideally, 5-6 words writing in each line only and no more than that.
2. make sure the subject line is concise and to the recipient ... not just a general meaning
"Response of Marketing Team" but be careful that it seems not spam.
3. Have one topic per paragraph.Call this separately by blank lines, so its easy to read and understand.
4. be brief.Use as few words as possible to convey your message. more is not better if
it comes to email.An email is not seen as an electronic letter.
5. use simple explanatory phrases. for a third or fourth grade audience, writing
especially if you are using templates that will be automatically sent. you do not know the
level of training of the sender or the sender's level of comfort with the English language.
6. be sensitive to the tone of the original e-mail message if the sender is angry because of an error on
your hand, recognize the error. Clearly what you are doing to correct the situation.
7. make sure you answer all the questions posed in the original investigation a partial answer.
the sender frustrates and leads to additional contacts. It also makes the company send
the reaction look awkward.
8. clarify what actions you will be next and when the writer can expect the
following contact from you.
9. do not ask to an order number/case number or old information you out of your mind remember it only when one is included in the original email … sounds pretty basic, but sometimes people very clear info in mail, Miss.
10. don't tell the sender to your website. in many cases they already
the web site and couldn't find the answers they were looking for. If you want them to go
back to the website, provide a direct link to the exact information to the reader.
For more information, visit: http://www.infotrex.com
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